We Are Here For You
We hope that you and your family are safe and managing in these unprecedented times. Along with an entire nation, we at OneMain have dramatically adjusted how we live and work in the face of COVID-19. Our commitment to the well-being of our customers, employees and community remains unwavering. To protect both your physical and financial health, we are offering a wide range of assistance. As our national situation evolves, keep visiting this page for resources.
We have taken a number of steps to escalate cleaning our branch locations, including adding hand sanitizers at our entrances. Team members who are feeling ill have been told to stay home, and we are following the Centers for Disease Control’s (CDC) guidelines and recommendations on the proper steps to take to help prevent the spread of the virus. Here are some quick links to reputable resources to help protect you and your family.
We are here to help. If you are planning to visit a branch, we ask that you call first so that we can help you make payments or service your account over the phone. If you need to schedule a loan closing, we will help arrange a time for an appointment.
How To Manage Your Account
You can access your account online or via the OneMain mobile app 24/7 to view your statements, make a payment or check your balance.
- Visit omf.com/enrollments/new-account
- Enroll using your name, account number, last four digits of your social and zip code.
- Need your account number? You can find it on the top right portion of your monthly billing statement or call your branch.
- Download the OneMain mobile app from Google Play or the App Store
- If you don’t already have an online account, you’ll need to first enroll at omf.com/enrollments/new-account
You can call your branch during business hours Monday – Friday with questions about your account. To find your branch phone number, log in to your online account, check your monthly billing statement, or use our online branch locator.
How To Make Payments
- Online: Make a one-time ACH or debit card payment at OMF.com/Make-Payment
- OneMain Mobile App: Download the OneMain Mobile app, available for iOS and Android. Once installed, click "Make a Payment" and follow the instructions provided.
- Direct Pay: Have your payments automatically deducted from your checking or savings account on the reoccurring schedule you choose – monthly, semi-monthly or bi-weekly. Log in to your online account to enroll.
- Phone: Call Customer Service at 888-866-7287 to pay by ACH or debit card. Or, use our automated phone system at 800-290-7002 and follow the prompts to make a one-time payment (see terms below).1
- Mail: Send a check to: OneMain Financial, PO Box 740594, Cincinnati, Ohio 45274-0594
- Cash: OneMain has teamed up with PayNearMe so you can make a cash payment at participating retailers free of charge. First contact your branch so they can send you a personalized payment code. Bring that code with your cash payment to a CVS®, 7-Eleven, Casey's General Store® or Family Dollar location. Remember to call these retailers before you visit to confirm they are open.
1 AUTOMATED PHONE SERVICE TERMS. By using the automated phone service and providing the last 4 digits of your social security number, you authorize OneMain to electronically debit your bank account and, if necessary, electronically credit your bank account to correct erroneous debits. OneMain reserves the right to terminate or change the terms of the automated phone service at any time.
The Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act
In response to the coronavirus pandemic, Congress has passed two bills, the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and the Economic Security (CARES) Act. Outlined below are sections of the laws that can provide assistance to you and your families and small businesses.
Private healthcare providers are required to cover COVID-19 testing without cost and waives cost sharing under Medicare, TRICARE and the VA. The law also gives states the option to expand Medicare to provide COVID-19 related coverage to thosethat are not insured. If you or someone you know requires COVID-19 testing, please contact your primary care provider or local hospital for more information and next steps.
Certain employers are required to provide paid sick leave or expanded family and medical leave for specified reasons related to COVID-19. Please contact your employer if you have any questions regarding changes to your paid sick and family leave programs.
Stimulus Payments - Most Americans who pay taxes will receive a one-time direct deposit of up to $1,200, and married couples will receive $2,400, plus an additional $500 per child. The payments will be available for adjusted gross incomes up to $75,000 for individuals and $150,000 for married couples. If the Internal Revenue Service (IRS) already has your bank account information, it will transfer the money to you via direct deposit based on the recent income-tax figures it already has. You can find your adjusted gross income on Line 8b of the 2019 1040 federal tax return.
Required Minimum Distribution - For the calendar year 2020, no one will have to take a required minimum distribution from any individual retirement accounts or workplace retirement savings plans, like a 401(k).
Use of retirement funds - The bill waives the 10% early withdrawal penalty for distributions up to $100,000 for coronavirus-related purposes, retroactive to Jan. 1. Withdrawals are still taxed, but taxes are spread over three years, or the taxpayer has the three-year period to roll it back over.
401(k) Loans - The loan limit is increased from $50,000 to $100,000
Expanded Unemployment Benefits – The federal government is adding $600 per week on top of whatever base amount a worker received from the state. The boosted payment will last for four months. The legislation also adds 13 weeks of unemployment insurance. In addition, states that see unemployment rates rise by at least 10% will be able to extend unemployment payments beyond the usual six-month time limit. Each state’s rules may be different. Contact your state’s unemployment insurance program to learn about and apply for unemployment
The Emergency Food Assistance Program, which provides essential food for Americans in need. The program distributes food through foodbanks across the country. If you are interested in this program, contact your state distribution agency at Emergency Food Assistance State Contact Lookup
The Women Infants and Children (WIC) Program to provide mothers and pregnant women with access to supplemental foods, healthcare referrals and nutrition education. If you are interested in this program, you will need to contact your relevant state agency and set up an appointment. Find contact information for your state agency at WIC State Contact Lookup
There are several nutrition programs available for seniors, including programs that offer food delivery services for older Americans. Learn more about available options and how to apply for them at Nutrition Programs for Seniors
Nutritional assistance is also available for U.S territories and Native American Reservations. To learn more about these programs at Territory Nutrition Assistance Programs
Companies with 500 employees or fewer that maintain their payroll during coronavirus can receive up to 8 weeks of cash-flow assistance.
Payroll taxes: The measure allows employers to delay the payment of their portion of 2020 payroll taxes until 2021 and 2022. The Coronavirus Aid, Relief, and Economic Security (CARES) Act creates a new Small Business Administration (SBA) loan program, called the “Paycheck Protection Program” (PPP). The Paycheck Protection Program provides small businesses with zero-fee loans of up to $10 million to cover payroll and other operating expenses. Up to eight weeks of payroll, mortgage interest, rent, and utility costs can be forgiven. Payments on principal and interest are deferred for six months and up to one year. Small businesses will be able to apply if they were harmed by COVID-19 between February 15, 2020, and June 30, 2020. This program is retroactive to February 15, 2020, in order to help bring workers who may have already been laid off back onto payrolls. Loans are available through June 30, 2020.
The Coronavirus Aid, Relief, and Economic Security (CARES) Act temporarily expands eligibility for SBA economic injury disaster loans (EIDL) and provides an emergency advance of up to $10,000 to small businesses and private non-profits harmed by COVID-19 within three days of applying for an SBA Economic Injury Disaster Loan (EIDL). To access the advance, you first apply for an EIDL and then request the advance. https://www.sba.gov/funding-programs/disaster-assistance