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Frequently Asked Questions about Springleaf Becoming OneMain

Springleaf acquired OneMain Financial, and we have changed our name to OneMain. We now offer our customized loan products and personal services to more communities, with over 1,700 branches in 44 states.

Yes. As the new OneMain, we offer our same customized loan solutions with personal and auto loans from $1,500 to $25,000. We continue to make loans above these amounts, subject to maximum or minimum size restrictions, which vary by state. But the maximum loan size also depends on your credit history, with larger loans only available to a small number of highly qualified applicants for vehicle-secured loans. Some vehicles, such as those used commercially or salvage/branded titles, may not be used as collateral. Additional loan size limits may apply to loans secured by discontinued vehicle models.

Your account number, loan terms, payment and due date will not change. Your loan remains with us and you still receive the same personal service. There are some circumstances where we may need to change your account number; if this occurs, we will notify you by mail.

Call or visit your branch and we will be happy to answer your questions. If you need to find your branch, please log in to your online account or check your billing statement. If you are not near one of our branches, please call 800-742-5465.

Yes. Your account number remains the same. If your account number changes at any time in the future, we will notify you first.

All active Springleaf social network pages changed their name to OneMain, including Twitter, Facebook and Instagram accounts.

If you pay your loan off prior to October 2016, the name on your credit report will remain Springleaf Financial Services. For all accounts opened October 1, 2016 and after, the name on your credit report will change from Springleaf Financial Services to OneMain.

No, the name change on your credit report had no impact to your credit score.

No. Make your payments the same way you do today – including by phone, by mail, online or by visiting your branch.

Mail & PhoneUse the address and toll-free phone number listed on your monthly statement to make a payment.
Direct PayIf you are enrolled in Direct Pay, your automatic payments will continue to be deducted from your bank account as scheduled. You will now see the OneMain name on your bank statements.
Bill Payer ServiceYou can continue to make payments through your personal checking or savings accounts; you will now see OneMain listed on your bank statement.
Future PaymentsYour debit or online payments that have been already scheduled will continue as planned; you will now see OneMain listed on your bank statement.
BranchContinue to visit your current branch to make payments.
OnlineYou will now visit OneMainFinancial.com to make payments. If you were previously enrolled in online account management, you can use your same username and password to access your td account.
Mobile AppYou should update your mobile app to the OneMain version, which can be done through the App Store or Google Play.

Yes. The name of your current branch has changed to OneMain. Please contact your local branch to make payments or ask questions, as other branches may not be able to service your loan until our systems are fully integrated.

It will take us some time to fully integrate our systems, and we will notify you once the integration is finished. Until that time, you should continue to make payments at your current branch, by mail or online.

Your automatic payments will remain the same and will be deducted from your bank account as scheduled. The only change you’ll notice is the OneMain name on your bank statement instead of Springleaf.

To enroll in Direct Pay, follow these simple steps:

  1. Log in to your OneMainFinancial.com account.
  2. Click “Enroll in Direct Pay” located on the Account Summary page under the Billing and Payment Settings section.
  3. Enter the required information in the Enroll for Direct Pay page and click “Continue.”
  4. Review your selections on the Enrollment Summary page.
  5. Read the Direct Pay terms and electronically sign the Enrollment Form for Direct Pay.

You will receive an email once your Direct Pay enrollment is complete. Please note it may take up to 24 hours for your enrollment to process in our system.

Yes, you can visit OneMainFinancial.com to make online payments. If you were previously enrolled in online account management, you can continue to use your current username and password.

For information on online account management, please log in to your OneMainFinancial.com account. Don’t have a OneMainFinancial.com account yet? Create your online account today to get started.

Yes, you can download the new OneMain version of the mobile app from Google Play or the App Store. You’ll have the same options for managing your account and making payments. New: When you update your mobile app, you will be able to enroll in, earn and redeem Rewards* right from your app!

*Not available in all states or branches or where prohibited by law. Customers must be in good standing. See OneMainFinancial.com/Rewards for eligible state and branch information. Subject to complete details in program Terms of Service.

Your monthly statement will now have the OneMain name and logo on your envelope and statement. In addition, starting in October, when you pay more on your loan than scheduled by your loan agreement, you will no longer see a “No Payment Due” message in the “Total Amount Due” section of your statement. Instead, a payment will be due every month, which is required by the terms of your loan agreement. Your statement will show that a payment is due by your payment due date.

Your paperless statements will continue; however, we will also send your first new OneMain statement by mail to ensure you receive it.

To enroll in Paperless Statements, follow these simple steps:

  1. Log in to your OneMainFinancial.com account.
  2. Click "Enroll in Paperless Statements" located on the Account Summary page under the Billing and Payment Settings section.

You will receive an email once your Paperless Statements enrollment is complete. Please note it may take up to 24 hours for your enrollment to process in our system.

With Paperless Statements, you will receive an email notification each month to your specified email address when a statement becomes available.

Yes. If you currently receive the monthly newsletter, you will continue to receive it, but the name will change to OneMain.

Yes. As a customer you can continue to access your free VantageScore® credit score. This is automatic when you log in to your online account. If you haven’t yet enrolled in online account management, you can do so here

Yes. You can still earn $100 when family and friends that you referred open a new loan1. However, any referral award checks you receive will come from OneMain.

1In participating states.

Yes. The name of the program changed to OneMain Rewards, but the program remains the same2. You will still have the ability to earn points toward gift cards at favorite restaurants and retailers, along with access to discounts and savings. And the points you’ve earned through Springleaf will still be available for you to redeem. You can learn more about rewards here and to enroll in OneMain Rewards, please log in to your OneMainFinancial.com account.

2Not available in all states or branches or where prohibited by law. Customers must be in good standing. See OneMainFinancial.com/Rewards for eligible state and branch information. Subject to complete details in program Terms of Service.

Yes, if you purchased insurance with your loan, it will not change. If you have any questions, please visit http://www.meritlifeinsurance.com or call 800-307-0048.

Yes. You can cancel at any time by calling Credit Insurance Cancellations at 1-800-325-2147 ext. 4685232 and Non-credit Insurance Cancellations at 1-800-325-2147 ext. 5113290 or by completing a cancellation request at your local branch.

If you are approved for a loan and decide to accept it after October 1, 2016, your loan will be provided by OneMain.

Call or visit your current branch to ask about borrowing additional money.

Yes, the offer you received will remain available for you to apply for through the expiration date noted on the offer you received.

Springleaf acquired OneMain Financial and was renamed OneMain on October 1, 2016. Your former Springleaf loan is now under the OneMain name:

  • Your monthly billing statement for your former Springleaf loan will now come from OneMain
  • You should visit OneMainFinancial.com to manage your former Springleaf account online
  • You should continue to visit or contact your former Springleaf branch, which has now been renamed OneMain

We are in the process of updating systems for your OneMain Financial loan, so until we complete those updates, there may be some differences in the way you manage and make payments on your former Springleaf and OneMain loans. You will be notified when those updates occur.

Although both of your loans are under the OneMain name, you will continue to have separate account numbers, and receive separate billing statements for each of your loans with separate payment amounts and due dates.

  • If you receive paperless statements, you will continue to receive separate paperless statements for both loans. However, the month we update your account, you will receive your OneMain Financial loan billing statement via mail as well to ensure you receive it.
  • Until we have completed our system updates, your statements may look different for each loan, and you will have different addresses for mailing your payments. Please refer to the billing statement coupon in each statement to find the correct address to mail your payments.
  • Once our system updates are complete, your OneMain Financial statement will have the same look and format as your former Springleaf loan statement (now OneMain), but you will continue to receive separate billing statements for each loan.

Visit OneMainFinancial.com to continue accessing both of your loans online, using your current username and password.

Until we’ve completed our system updates, you may need to use separate usernames and passwords to log in separately to access each of your loans. Once we’ve merged your loans into one online account, you can use one username and password to log in, and will have the option to select the loan you would like to view.

If you used a different username and password for each of your loansContinue using your current usernames and passwords to log in separately to each of your loans. After our system updates, if possible, we will merge your loans into one online account with one username and password for your convenience. We will notify you via email if this occurs.
If you used the same username and password for each of your loansYou may receive an email providing you with a new username to manage your OneMain Financial loan, until our systems are finished updating. After our system updates, we will merge your loans into one online account with one username and password for your convenience. We will notify you via email if this occurs.

Visit OneMainFinancial.com to access your account online, using your current username and password.

If you only managed your former Springleaf loan onlineContinue using your current username and password to access your former Springleaf loan online. After our system updates, if possible, we will add your OneMain Financial loan to your online account for your convenience. We will notify you via email if this occurs.
If you only managed your OneMain loan onlineContinue using your current username and password to access your OneMain Financial loan online. After our system updates, you will need to answer a few security questions and select a new password. We will notify you via email when this occurs. Once this is completed, if possible, we will add your former Springleaf loan to your online account for your convenience.
Payment methodYour former Springleaf loanYour OneMain loan (prior to system update)
Mail & PhoneCall the toll-free number listed on your billing statement, or mail your payments to the address on your billing statement coupon.Call your branch or mail your payments to the address listed on your billing statement coupon.
Direct Pay / AutoPayIf you are enrolled in Direct Pay, your automatic payments will continue to be deducted from your bank account as scheduled. You will now see the OneMain name on your bank statements.If you are enrolled in AutoPay, your automatic payments will continue to be deducted from your bank account as scheduled.
Debit CardYour debit* or online payments that have been already scheduled will continue as planned; you will now see OneMain listed on your bank statement.If you have a debit card payment scheduled to process after your loan is included in our system update, it will be cancelled. If your payment is cancelled, you will be sent a letter notifying you prior to the cancellation. After the system updates, you can still use your debit card to make payments; however, there may now be a fee for this service.*
OnlineVisit OneMainFinancial.com to make one-time payments or log in to your online account to schedule payments.You can continue to schedule payments through your online account at OneMainFinancial.com. Online payments you have already scheduled will continue as planned after our system has updated.
Mobile AppYou can use the OneMain mobile app to make payments and manage your account.You will be able to use the OneMain mobile app to manage this account after your loan is included in our system update. You will be notified when this occurs.
WalmartMake a payment at any Walmart® service desk by taking your loan account number to the service desk**.You will not be able to make payments at any Walmart® service desk** until after your loan is included in our system updates. You will be notified when this occurs.
BranchContinue to visit your current branch to make payments. We will notify you in the future when you are able to make payments at other nearby OneMain branches.Continue to visit your current branch to make payments. We will notify you in the future when you are able to make payments at other nearby OneMain branches.

*DEBIT CARD: Subject to applicable state law, customers will incur a $2.95 fee for every debit card transaction, whether made online or by phone. Fee is charged by ACI, a third party payment processor. Fee is separate from customer’s loan payment to OneMain and will show on customer’s debit card statement as “ORCC Payment Convenience Fee®”.

** Walmart charges a fee of $1.00 - $1.50 for payments made at its locations.

You will maintain the same coverage you agreed to during loan closing, and if claims are currently being paid out, there will be no interruption of payments. If you have any questions, please visit www.meritlifeinsurance.com or call 800-307-0048.

It will take us some time to fully integrate our systems. We will notify you once the integration is finished, via mail, email and your online account. Until that time, you should continue to make payments at your current branch, by mail or online.

Please continue to visit or call the branch assigned to each loan to make payments or ask questions. You can find your branch information on your statement or by logging in to your online account.