Having difficulties making payments?

If you are having trouble making payments, please contact us at 1-800-961-5577.

You can also contact your local branch:

The sooner you contact us, the more we may be able to do to get you back on track. Making on-time payments will protect your valuable credit rating.

Avoid payment complications in the future:

  • Review your current payment due date. Does the date align with your monthly budget? Would a due date change help?
  • Take advantage of DirectPay. Payments are deducted from your checking account each month on a date you choose so that you can save time and avoid late fees.

We commit to:

  • Treat you with dignity, honesty and integrity
  • Deliver an outstanding customer experience
  • Work with you in times of temporary hardship

Frequently Asked Questions

Call us at 1-800-961-5577. We’ve worked with many customers who have had an unforeseen financial difficulty, so give us a call right away so that we can discuss your situation and figure out a solution.

If you expect a loss or reduction of income in the near future, contact us as soon as possible. We’ll review with you the options that are available to you. We want to work together to figure out a plan that will work with your new budget until you are back to work.

A partial payment can result in a late fee being assessed to your account. The portion of the payment that is not paid will cause your account to show as past due. We may be able to adjust your due date or find a better solution for you. Just give us a call to discuss your situation.

If you are currently behind in your payments, please contact us so that we can discuss how to get your account back on track. We have payment options available that can assist with paying down a past due balance. We want to figure out the right solution together.

We are here for you in your time of need.

At OneMain Financial, we put your financial well-being first, making responsible loans and never compromising your trust.

You have a team here that is committed to finding solutions that fit your needs and want to make every effort to ensure your account is in good standing. At times our customers may be experiencing a hardship such as a loss or reduction of income, unexpected expenses or illness. There are payment options available but we need you to contact us in order to discuss your situation and find the best solution for you.